FAQs

How can our team help?

Why choose our team?

Are your technicians qualified and experienced?

How soon can I expect a technician to arrive for my service appointment?

What measures do you take to ensure customer satisfaction?

Customer satisfaction is our top priority. We are committed to delivering high-quality service that meets and exceeds your expectations. From clear communication and transparent pricing to reliable solutions and professionalism, we go above and beyond to ensure a positive service experience for every customer. If you have any questions or concerns, our team is always available to address them promptly and effectively.

Do you offer emergency services?

Yes, Reactive Gas, Plumbing & Heating understands that heating and plumbing emergencies can occur at any time, often requiring immediate attention. That's why we offer emergency services to address urgent issues such as boiler breakdowns, burst pipes, or gas leaks. Our dedicated team is available 24/7 to provide prompt assistance and resolve your emergency situation efficiently and effectively.

Plumbing Solutions

What should I do if I have a plumbing emergency?

If you have a plumbing emergency such as a burst pipe, sewage backup, or overflowing toilet, it's crucial to act quickly to minimize damage to your property. Shut off the main water supply to your home to stop the flow of water, and then contact us immediately for emergency plumbing services. Our team is available 24/7 to provide prompt assistance and resolve your plumbing emergencies efficiently.

Do you offer preventative maintenance services for plumbing systems?

Yes, we offer preventative maintenance services to help keep your plumbing systems in optimal condition and prevent costly repairs down the line. Our maintenance plans include scheduled inspections, cleaning, and tune-ups to identify and address potential issues before they escalate into major problems. Regular maintenance can extend the lifespan of your plumbing systems and ensure efficient operation.

How can I prevent my pipes from freezing during cold weather?

How often should I have my water heater serviced?

Regular maintenance of your water heater is essential to ensure efficient operation and prolong its lifespan. It's recommended to have your water heater serviced annually by a qualified plumber. During a service appointment, the plumber will inspect the unit, check for signs of wear or corrosion, flush the tank to remove sediment buildup, and make any necessary adjustments or repairs to keep the water heater functioning optimally.

Boiler Installations

How do I know if it's time to replace my old boiler?

Several signs indicate that it may be time to replace your old boiler, including frequent breakdowns, rising energy bills, uneven heating, strange noises, and visible signs of corrosion or rust. If your boiler is over 15 years old or requires frequent repairs, it may be more cost-effective to invest in a new, energy-efficient model.

What factors should I consider when choosing a new boiler?

How long does a boiler installation typically take?

Do I need to prepare anything before the installation?

Before the installation, it's helpful to clear the area around the existing boiler and ensure that it is easily accessible to the technicians. You may also need to provide access to the property and ensure that someone is available to oversee the installation process if necessary. Additionally, if you have any specific preferences or requirements, it's advisable to discuss them with the installation team beforehand.

Will I need to replace my radiators or pipework during the installation?

What are the benefits of installing a new boiler?

Installing a new boiler offers numerous benefits, including improved energy efficiency, reduced energy bills, enhanced reliability, increased comfort with more consistent heating and hot water, and a lower carbon footprint. Modern boilers are designed to be more environmentally friendly and offer advanced features such as smart thermostats and zoning controls for greater convenience and energy savings.

Do you provide warranty coverage for boiler installations?

Will you dispose of my old boiler during the installation process?

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